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How We Are Safeguarding Your Well-Being

23-07-2020 / Savoy Life

Here are some of the key ways the team at The Savoy is looking after you during the COVID-19 pandemic.  As you might expect we are following government guidelines closely and we continue to review and update what we are doing to ensure your well-being:


Training and the team – our team is well prepared in the new health and hygiene procedures, how to implement physical distancing, and what do to in response to a suspected case of COVID-19.

Our team is asked to self-test for COVID-19 once each week using rapid-turnaround lateral flow tests provided by the government. These tests are intended to identify non-symptomatic cases of the virus and prevent the virus from being spread by individuals who are unaware they have it.

Preferences and preparation– all guests are asked before their arrival about their own preferences during their stay, so that, within a safe framework, our team can cater to your specific needs. When you arrive you will have the same warm welcome you might expect from The Savoy, and our team will also personally explain the new measures in place.

PCR testing for guests – hotel guests can take PCR tests during their stay at The Savoy, with the tests being collected from our concierge desk. To arrange your PCR test at The Savoy, please contact our concierge team.

Feeling protected – our team is well equipped. Face masks, disinfectant, and disposable gloves are also available for all guests; and there are numerous hand sanitiser stations around the hotel for your use.

Enhanced cleanliness – we use appropriate products and follow best practices when it comes to cleaning guest rooms, event spaces and public areas.  Our house-keeping team has increased cleaning in all public areas and guest rooms, focusing on frequently used items such as door handles.  Guest linens are changed daily and washed at a sufficiently high temperature to ensure sterilization.

Social distancing – our public spaces and drinking and dining venues have been adapted to accommodate physical distancing, whilst still providing the stylish atmosphere for which The Savoy is renowned.

Touch-free – new touch-free technology has adopted for check-in and out, and payment. Our hand sanitizers are automatic.

Be reassured –The Savoy is a Fairmont Hotel; part of the Accor Group.  Accor has introduced ALLSAFE; a programme of intensified hygiene and protection measures to ensure your safety. All of our own measures are in line with this programme.  In addition ALLSAFE, in an exclusive partnership with insurance provider AXA, also provides free access to teleconsultations with a network of medical professionals.


If you would like to find out more details about how we are keeping you safe, please do not hesitate to contact us on