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Your Well-Being

Here are some of the key ways the team at The Savoy is looking after you during your stay.  As you might expect we are continuing to follow government advice and guidelines closely so that we can take appropriate measures to ensure your well-being:


Training and the team – our team is well prepared in the new health and hygiene procedures, how to implement physical distancing, and what to do in response to a suspected case of COVID-19.

Preferences and preparation– all guests are asked before their arrival about their own preferences during their stay, so that, within a safe framework, our team can cater to your specific needs. When you arrive you will have the same warm welcome you might expect from The Savoy, and our team will also personally explain the new measures in place.

Arriving in the UK – For the latest information on travelling to the UK please visit


Testing for guests – Our concierge team will be delighted to coordinate tests prior to your arrival and during your stay. Please contact the team on

Feeling protected – our team is well equipped. Face masks, disinfectant, and disposable gloves are also available for all guests; and there are numerous hand sanitiser stations around the hotel for your use.

Enhanced cleanliness – we use appropriate products and follow best practices when it comes to cleaning guest rooms, event spaces and public areas.  Our house-keeping team has increased cleaning in all public areas and guest rooms, focusing on frequently used items such as door handles.  Guest linens are washed at a sufficiently high temperature to ensure sterilization.

Touch-free – new touch-free technology for check-in and out, and payment is available upon request. Our hand sanitizers are automatic.

Be reassured –The Savoy is a Fairmont Hotel; part of the Accor Group.  Accor has introduced ALLSAFE; a programme of intensified hygiene and protection measures to ensure your safety. All of our own measures are in line with this programme.  In addition ALLSAFE, in an exclusive partnership with insurance provider AXA, also provides free access to teleconsultations with a network of medical professionals.


If you would like to find out more details about how we are keeping you safe, please do not hesitate to contact us on