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Our Preparations for your Well-Being

23-07-2020 / Savoy Life

Here are some of the key ways the team at The Savoy is getting ready to look after you during the COVID-19 pandemic.  As you might expect we are following government guidelines closely and we continue to review and update what we are doing to ensure your well-being:

 

Training and the team – our team will be well prepared in the new health and hygiene procedures, how to implement physical distancing, and what do to in response to a suspected case of COVID-19. Our suppliers and contractors will follow the same comprehensive procedures.


Preferences and preparation– all guests will be asked before their arrival about their own preferences during their stay, so that, within a safe framework, our team can cater to your specific needs. When you arrive you will have the same warm welcome you might expect from The Savoy, and our team will also personally explain the new measures in place.


Feeling protected – our team will be well equipped. Face masks, disinfectant, and disposable gloves will also be available for all guests; and there will be numerous hand sanitiser stations around the hotel for your use.


Enhanced cleanliness – we will use appropriate products and follow best practices when it comes to cleaning guest rooms, event spaces and public areas.  Our house-keeping team will increase cleaning in all public areas and guest rooms, focusing on frequently used items such as door handles.  Guest linens will be changed daily and washed at a sufficiently high temperature to ensure sterilization.


Social distancing – our public spaces and drinking and dining venues will be adapted to accommodate physical distancing, whilst still providing the stylish atmosphere for which The Savoy is renowned.


Touch-free – where possible new touch-free technology will be adopted for check-in and out, ordering and payment. Our hand sanitizers will be automatic.


Be reassured –The Savoy is a Fairmont Hotel; part of the Accor Group.  Accor has introduced ALLSAFE; a programme of intensified hygiene and protection measures to ensure your safety. All of our own measures are in line with this programme.  In addition ALLSAFE, in an exclusive partnership with insurance provider AXA, also provides free access to teleconsultations with a network of medical professionals.

 

If you would like to find out more details about how we will keep you safe, please do not hesitate to contact us on savoy@fairmont.com